Last updated November 18th 2019
Thank you for your purchase. We hope you are happy with the products you bought from us. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit or exchange. Please see below for more information on our return policy.
All returns must be postmarked within 30 (thirty) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
If you cannot locate the original invoice, please print and include a copy of the order confirmation emailed to you. Returns received without supporting documentation will be delayed in receiving store credit.
We will not accept items that are returned presenting smells of cigarette smoke, perfume etc. or stains of makeup, deodorant etc. or has animal hair, or any appearance of being worn. In these cases, you will be responsible for the reshipping fee.
We do not issue refunds due to carrier delays or due to customs.
We are not responsible for lost packages, when carrier states that your package was delivered.
To return an item, please email customer service at email@example.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, include your proof of purchase and mail your return the following address:
13351 Riverside Dr. #389
Sherman Oaks, CA 91423
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us. If you use the prepaid shipping label, a fee will be deducted from your return to cover shipping charges.
After receiving your return and inspecting the condition of your item, we will process your refund, store credit or exchange. Please allow at least 30 (thirty) days from the receipt of your item to process your refund, store credit or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
For defective or damaged products, please contact us at the customer service number below to arrange a refund, store credit or exchange.
If you have any questions concerning our return policy, please contact us at:
1 (818) firstname.lastname@example.org